Privacy Policy

This Privacy Policy applies to Cranes Australia Pty Ltd (ABN available on request) ("Cranes Australia", "we", "us", "our") and covers personal information collected through this website, by phone, by email, and in the course of providing crane inspection, testing, certification, engineering and related services across Australia.

We may collect the following kinds of personal information:

• Contact details — your name, company, email address, phone number and site address;
• Enquiry details — information you provide in our contact form, including any files or photographs you attach;
• Service records — equipment details, inspection findings, certificates and correspondence relating to work we perform for you;
• Technical data — standard website logs such as IP address, browser type, pages visited and referring pages, used in aggregate to improve the site.

We do not knowingly collect sensitive information (such as health or biometric data) and ask that you do not include it in enquiries or attachments.

We collect, hold and use personal information to:

• Respond to enquiries and quote requests;
• Schedule, perform and document inspections, testing and certification work;
• Issue reports, certificates, invoices and compliance documentation;
• Meet our own legal and regulatory obligations, including record-keeping required under work health and safety laws and Australian Standards;
• Improve our website and services.

We do not sell, rent or trade your personal information. We do not use your details for third-party marketing.

We may disclose personal information to:

• Service providers who help us operate — for example, email delivery and website hosting providers;
• Regulators or safety authorities where disclosure is required or authorised by law;
• Professional advisers such as insurers, lawyers and accountants, where reasonably necessary.

Where our service providers store data overseas, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes access controls, encrypted transmission of enquiry data, and limiting access to staff who need it to do their job. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain records only as long as needed for the purposes above or as required by law (inspection and certification records may be retained for extended statutory periods).

When you submit an enquiry, we include technical information in the administrative notification to help respond to your request, identify its source and investigate misuse. This includes a submission identifier and UTC timestamp, the form and page, referring page, reported browser and operating system, device type, screen resolution, language and timezone. Query strings and URL fragments are excluded. Browser details may be incomplete or inaccurate.

We record a visitor IP address only where the server can establish a trusted source; otherwise it is marked unavailable. The server connection address may identify a hosting proxy rather than you. We do not currently use an IP geolocation provider, request GPS access, or collect cookies, passwords or authentication tokens as enquiry metadata. Collection occurs on submission, not through continuous visitor tracking.

Technical details are sent through our email delivery provider to our administrative mailbox, not included in your confirmation or published publicly. Attachments are included in both emails and are not stored as public website files. Enquiries and technical details are retained in business email records only as long as needed for handling the enquiry, preventing misuse or meeting legal obligations. They are not subject to an automated website deletion schedule. You may contact us to request access, correction or deletion, subject to applicable record-keeping requirements. We handle requests under applicable privacy law, including the Philippine Data Privacy Act where it applies.

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings; the site will still function.

You may request access to, or correction of, the personal information we hold about you at any time. If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond — we aim to reply within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be published on this page with its last-updated date. Continued use of the website after changes are published constitutes acceptance of the updated policy.

Privacy questions, access requests or complaints can be directed to Cranes Australia by phone on 0416 689 689 or by email at info@australianetwork.com.au.